How to charge your EV

Here's a simple guide to getting your EV charged with us, so you can be on your way.

Download the Ampol app

Before you get started, you’ll need to download our Ampol app.
With our app you’ll be able to find your nearest public AmpCharge EV charging site, check charger availability and pricing, charge your EV and pay securely in-app. 
Follow these simple steps:

  1. Download the Ampol app for iOS or Android.
  2. Register an account or log-in.
  3. Enable location permissions.
  4. Set up your preferred payment method/s.
  5. You’re now ready to start charging with Ampol AmpCharge.

Getting started

Let’s get you started.

  1. Find your nearest AmpCharge public charging site.
  2. Using the Ampol app, select the charger and connector you wat to use (or scan the QR code on the charger next to the charging connector).
  3. Select a payment method in the app. Or, add a new payment method.  
  4. Plug the charging connector into your EV.
  5. Select ‘Start charging’ in the app to begin your charging session.
  6. Select ‘Stop’ in the app to end your charging session. 
  7. Unplug the charging connector and return it back to the charger. 
  8. In-app payment will be automatically taken and you’ll be emailed a copy of your invoice. 
  9. And that’s it, your EV is now charged for your next trip. 
  10. You can view your charging session history under 'Recent transactions' in the 'Profile' tab of the app.

Need a hand?

Want some help at one of our public charging sites? We’re here for anything you need. Get in touch via 13 14 04 (Mon-Fri, 9am - 6pm Sydney time).

Contact us

Frequently Asked Questions

Our AmpCharge public charging sites have industry standard CCS2 connectors attached to our EV chargers, which are compatible with most EVs available in Australia. At selected locations, we also have CHAdeMO connectors. You can check connector types and availability for your preferred location in the Ampol app. You don't need to bring your own charging connector cable. However, you may need to bring your connector plug adapter if your EV isn't set up to use a CCS2 connector.

Your EV should lock the connector in place once your charging session begins. Along with your EV's security features, AmpCharge on the road charging sites are placed at our well-known Ampol locations where sites are well-lit and staffed where possible.

Exact charging speeds and times depend on various factors such as a charger's power output, the number of EVs charging concurrently at a site, available grid capacity, and an EV's specific characteristics such as maximum charging rate, battery size and capacity, state of battery charge at the time of the charge and external factors such as weather. Charging speeds may be reduced to account for these factors.

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